PhoneGreetings Privacy Policy

Introduction

Protecting your privacy and the confidentiality of your personal information is fundamental to the way PhoneGreetings does business. In undertaking this commitment PhoneGreetings has adopted a set of privacy principles in accordance with the National Privacy Principles.

Protecting your privacy
PhoneGreetings has systems and procedures in place to protect your privacy whenever we collect, use or store your personal information. We maintain strict procedures and standards and take all reasonable care to prevent unauthorised access to, and modifications and disclosure of, your personal information. We will take all reasonable steps to protect your personal information from misuse and loss.

How we collect your personal information

We collect most personal information directly from you via www.phonegreetings.com.au. The type of personal information we collect may include your name, e-mail address, date of birth and telephone number(s).

PhoneGreetings will not collect personal information unless the information is necessary for one or more of its functions or activities.

PhoneGreetings will collect personal information only by lawful and fair means and not in an unreasonably intrusive way.

How we use your personal information

PhoneGreetings will tell you the purposes for which we intend to use your personal information. We only collect personal information about you that is necessary to perform our functions and activities. If you do not provide this information, PhoneGreetings may not be able to deal with you, or provide you with a product or service.
We may use personal information for several purposes
PhoneGreetings may collect your personal information to:

assist in providing information about a product(s) or service(s);
consider your request for a product(s) or service(s);
assist in arrangements with other organisations in relation to the promotion and provision of a product(s) or service(s);
perform other administration and operational tasks (including risk management, system development and testing, staff training and market or customer satisfaction research);
prevent or investigate any fraud or crime (or a suspected fraud or crime); and
as may be required by any relevant laws, regulations and Codes.

We may disclose personal information to third parties when we contract out some of our functions and activities. In these situations, we prohibit third parties from using your personal information except for the specific purposes for which we supply it.

Sensitive information

PhoneGreetings will not collect, use or disclose sensitive information about you unless we have your consent or unless we are legally required to collect, use or disclose that information. We will always explain the purpose for collecting personal information.

Sensitive information, as defined by law, is any information about a person's racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information.

Your consent is important

Personal information is usually used or disclosed only after obtaining your consent. Your express consent can be verbal or written. You can imply consent when we can reasonably conclude that you have given consent by some action you take, or when you decide not to take action.

For example, if you are talking to us on the telephone and continue the call after being advised that the call may be monitored or recorded you have given us implied consent to monitor and record your call.

If you do not consent to certain use or disclose of personal information, PhoneGreetings may not be able to deal with you or arrange for the provision to you of a particular product(s) or service(s). The circumstances where we may use or disclose personal information without your consent are very limited. They include where we are required by law, for the investigation of an offence or for court proceedings.

We store your personal information securely

We protect any personal information that we hold about you from misuse and loss. We also protect it from unauthorised access, modification and disclosure.

We protect your information
Your personal information can only be accessed by people authorised to have access.
Your personal information may be stored in hardcopy documents or electronically.
We will take reasonable steps to ensure your personal information is securely stored.
We will properly dispose of all paper documents that contain personal information that are no longer needed. All information stored in electronic form that is no longer required will be deleted from our systems.

Disclosing to third parties

We will not use or disclose information collected about you other than for a purpose made known to you, a purpose you would reasonably expect, a purpose required or permitted by or under any law or a purpose otherwise authorised by you.
Subject to what is permitted by law, the types of third parties we may disclose your personal information to include, where relevant:

agents or contractors who provide services to us in connection with the provision of products or services you have sought from us. These parties are prohibited from using your personal information except for the specific purpose for which we supply it to them;
any service provider we engage to carry out our functions and activities;
regulatory bodies, government agencies, law enforcement bodies and courts;
other parties to whom we are authorised or required by law to disclose information.

Marketing and privacy

Servicing customers is fundamental to our business.
You can contact us at any time if you do not wish to receive a marketing call from PhoneGreetings. We will process these instructions as soon as practicable.

Your access to personal information

You can request details about the information PhoneGreetings holds about you and you have the right to ask it to correct this information. If you have questions about PhoneGreetings privacy principles or you wish to know what personal information we are holding about you, you are welcome to apply for your details by contacting us through our website, www.phonegreetings.com.au.
Under certain circumstances, we may not be able to tell you what personal information we hold about you. This includes where:

it would have a unreasonable impact on the privacy of other individuals;
the information relates to legal proceedings with you;
the information would reveal our commercially sensitive decision making process;
we are prevented by law from disclosing the information, or providing access would prejudice certain investigations.

Privacy in employment
PhoneGreetings appreciates the importance of protecting the personal information of its employees. PhoneGreetings will comply with its statutory obligations with respect to the privacy of its Employee Records and Employee Health Information. In particular, PhoneGreetings will comply with its obligations under State legislation relating to the collection and handling of Employee Health Information.
The Privacy Act exempts all employers from the need to comply with the National Privacy Principles with respect to Employee Records where the collection and/or handling of those records relates directly to a current or former employment relationship between the employer and its employees. Nonetheless, PhoneGreetings is committed to providing appropriate privacy protections covering its Employee Records.

Changes to these Privacy Principles

This statement sets out our Privacy Principles. It replaces any of our other Policies to date.
Please note that these Privacy Principles may change from time to time. Our Privacy Principles are available from our website www.phonegreetings.com.au.
December 2007